What We Do

Successful programs are no mystery. But there are some very important factors that must be present to ensure success. Support from executive management. Knowing how to use the information. Rewards and incentives for exceptional performance. A great provider who partners with you, understands your needs, exceeds your expectations, and adds value for your investment. And more, which we would be happy to discuss with you.

We’re Good Listeners. So that we can understand your unique situation, and craft a program specific to your unique needs.

We’re Fanatics. Our team is obsessive about our clients’ success. We develop and implement custom programs of solutions specific to your needs, which may include mystery shopping, customer satisfaction surveys, onsite audits, web-based forms and reporting, market research, employee recognition programs, customer experience consultation services, and more.

We’re Deep. With more than 400,000 mystery shoppers throughout North America, we can reach any geographical location quickly, we can rotate mystery shoppers frequently, and can match your typical customer demographics.

We Get It Right. We understand that the information we gather is only valuable if it’s valid, easy to manage, and on-target for your specific needs. That’s why we pioneered a 22-step quality control and integrity validation process, why we don’t outsource important quality functions, and why we provide far more in-depth reports.

You’ll Get It On Time. Your deadlines are there for a reason, usually to support period-ending reporting requirements and employee recognition programs. We hold ourselves accountable to make sure your project is completed when you say you need it – 100% guaranteed. Our high standards exceed industry averages for “best” project completion performance.

We’re “Night Owls”. What keeps us up at night? The pursuit of a better way to do things. As the unique needs of our customers evolve, so does IntelliShop. And that means holding true to our core values of developing a highly engaged team of people, leveraging emerging technology into better services, and positioning our customers to outlast their competition.

At the end of the day, we realize that being personally invested in your success – and going the extra mile to make it happen – is what keeps us on top of our game, and our customers coming back for more.