SmartiShop Quality Roadmap
Here’s a peek at just some of how we do it.
The SmartiShop Quality Roadmap
- Everything at SmartiShop, from the design of our offices to the rigorous quality assurance testing each evaluation undergoes, to the analytics and consultative services we provide, is designed to promote exceptional work of the highest level of integrity and quality.
- Two highly important quality functions, evaluator scheduling and proofreading of evaluations, are never outsourced.
- New evaluators must pass a test just to enter our evaluator database
- Each evaluator’s identity is verified via social security numbers with the IRS
- Evaluators provided thorough, multimedia coaching and education on client program requirements
- Evaluators certified for each client program
- Utilization of almost 100,000 evaluators who are certified by the our national trade association
- Highly detailed, story-like comments in every evaluation; comments are never pre-formatted with pull-down menus, etc.
- A 22-step integrity validation on every evaluation
- 100% on-time completion, guaranteed
- Ongoing Evaluator education following each assignment via our automated grading and ranking system
- 24-hour response and resolution to any inquiries regarding evaluations